Frequently Asked Questions
Q. What are the services offered by A2Z TRAVELS?
A2Z TRAVELS offers a reliable service in Hyderabad through a fleet of modern, air conditioned cars equipped with state-of-the-art GPS based communication technology. The service is backed by a 24x7 Customer Contact Centre
Q. What are the timings for the A2Z TRAVELS Service?
A2Z TRAVELS services are available round the clock.
Q. How do I book a A2Z TRAVELS?
You can book a A2Z TRAVELS in multiple ways:
- Call our 24/7 365 days support centre number: 0522 4105964 .
- Utilize our intuitive mobile application developed for Android & Windows platforms.
- Visit our responsive website: www.a2ztravels.co.in .
Q. What all types of vehicles I can book?
As of now A2Z TRAVELS provides 4 different variants of cabs:
- Economy (Indica/Indigo/Tata Vista).
- Compact (Verito/Logan).
- Luxury (Etios).
- MUV (Innova/Xylo).
Q. What is the seating capacity?
Economy: 4 people with 2 small baggage’s’ + Carrier Luggage.
Compact: 4 people with 2-3 small baggages.
Luxury : 4 people with 2-3 small baggages.
MUV: 7 people, with Carrier Luggage.
Q. Can I hail a A2Z TRAVELS on the road?
Of course you can, if the Cab is not occupied or travelling to another assigned pick up, the driver will also be more than happy to get you on board. However, we always suggest the customers to book a cab via Call centre, Mobile application or Web such that we have a complete track of the vehicle and also the customers who all are travelling, this will help us to resolve any issues related to the chauffer or the vehicle.
Q. Is there a charge for booking on the phone / web?
No, there are no additional or hidden charges for booking a Cab via any of the above provided methods.
Q. What is the fare that I will be charged?
The Fare/Tariff for A2Z TRAVELS is designed in such a way that it suits each and every individual’s requirements. Below provided is the list of various packages:
- Point to Point Packages.
- Hourly Packages.
- Airport Packages.
- Railway Station Packages.
- OutStation Packages.
- Outskirt Packages.
Q. Will I be charged for waiting time also?
Waiting charges depends on the package selected. The waiting charges are applicable only if the package crosses 8hrs 80 kms. That means, after 8hrs it will be billed per hour bases (visit tariff page
for the details about waiting charges).
Q. What do you mean by Point to Point?
Point to point package is specially designed for the customers who requires a cab for just a pickup from point ‘A’ and drop to point ‘B’. That means there is no waiting allowed in this package.
Q. Will I be charged extra if I book a cab in Point to Point package and the cab gets stuck up in traffic?
No you will not be charged any additional amount, if the cab gets stuck up in traffic. However, if there is any waiting from your side then the package will automatically get converted to the 1Hr 20 Kms package.
Q How does this hourly package work?
Hourly package is specially designed for the customers who want the vehicle to be with them for the required number of hours. In this package, if the time exceeds from the actual package selected, then the package will get automatically converted to the next available package. However, after 8hrs the customer is allowed to pay only for the additional hour waiting and extra kms charges, if any.
For example: If a customer opts for 1Hr 20 Kms package and he uses the cab for 1Hr and 20 mins, then the customer is liable to pay 2Hrs 25 kms package rate.
However, if the Kms are exceeded and the time does not, then the guest needs to pay for the additional kms... depending up on the type of vehicle selected.
Q. If I opt for a 4Hrs 40 Kms package and my trip gets completed within 1Hr, will I still have to pay for 4Hrs 40 Kms?
Yes, you need to pay the full package amount for 4Hrs 40 Kms as the cab is reserved for you at the time of booking. However, any changes in the package or booking can be informed to our Contact centre before 90 mins of your pick up time. If modified, then there wont be any charges and will be billed as per modified package.
Q. Can I travel to Airport, if I book a 6hrs 60 Kms package?
For Airport pickup and drops we have especially designed packages. However, if you opt for any 6hrs and above packages, you can roam in city and even travel to and from Airport.
Q. Can I book an Hourly package from Airport?
For Airport pickup and drops we have especially designed packages. Hence we allow only 6hrs and above packages from Airport.
Q. Does A2Z TRAVELS provide cab for going to Out of Station or out of hyderabad?
Yes, we do have special packages for customers travelling Outstations.
- Outstation Calender Day package: This package comes with default 250 Kms and works on Calender day bases i.e. the package times starts from 00Hrs (Midnight) and ends at 00Hrs. Irrespective at what time the actual pickup was started.
- Only Drop to out stations: We do even provide only drop services to the Outstations.
Q. Does the package start from the time i board the cab or from pickup time which I provided in booking?
Your package generally starts according to your pickup time but in few cases where you board the cab early to your pickup time then the package starts at boarding time.
Q. How can i change my present password?
Go to My Bookings menu and there at the bottom you can find an option to change your current password.
Q. Do I have to pay toll gate & parking charges when I travel through A2Z TRAVELS?
Yes, you will be paying 'Toll charges as well as parking charges' where ever they are applicable.
However, in case you have booked a A2Z TRAVELS & the cab is crossing the toll post while coming to pick you up, then you need not pay the toll charges.
Q. How can I modify my booking details online, in case of any changes in my Program?
If you would like to modify any of your booking details then you should call our customer care at 0522 4105964 before 2hrs from your pickup time. Modifications in booking is not possible online.
Q. How do I pay after the completion of my trip?
You can pay the chauffeur in cash or by debit/credit card (VISA/Master Card) as per the package selected with extras if any (for waiting, parking or toll charges) and a printed, e-receipt or a manual bill for the same will be provided to you.
Q. Will I get a printed receipt for the amount paid?
Always, please insist on it. Our chauffeurs are trained to give the receipt for every fare they collect. If by oversight this is missed, please ask for a receipt.
Q. Can I pay using a debit or a credit card?
Yes, you can pay the fare charges by your debit or credit card as well. We accept all VISA & Master Card for payment. This facility is available in almost all of our cabs.
Q. Can I travel to and from the Railway Station, if I select a Railway Station package?
Yes, you can. Our Railway Station Package comes with 2Hrs 25 Kms limit. If the Kms exceeds the extra kms amount needs to be paid and if the time exceeds 2hrs then it will get converted to 3hrs 30 kms package.
Q. What do I do if I have left something behind in a A2Z TRAVELS?
Please call our Customer Service Centre at 040 24242424 and give us the details of the cab number, date and time of travel (all this information is there on your printed fare receipt / e-receipt or the SMS which you might have received related to the booking) and we will help you track down your missing item. A2Z TRAVELS chauffeurs are trained to report items left behind in a cab. So if you tell us the details of your commute, it makes it easy for us to link you with your missing item!
Q. Can I cancel a booking made?
Our system of handling bookings is automated and once your journey is confirmed by our Customer Service Centre, a cab is assigned to report to you. We do understand that sometimes, plans change and you may need to cancel a booking. Please tell us as soon as you reasonably can - that you would like to cancel a booking so that we can avoid a A2Z TRAVELS reporting to you, when you don't need it.
Q. Do I need to pay any cancellation charges? If a booking is cancelled.
Yes. The cancellation charge of Rs.150 is applicable and needs to be paid, if a cab reports.
Q. How can I avoid paying cancellation charge?
Please plan your cancellations at least an hour (60 Mins) before your cancellation time. Such that their wont be any cancellation charge.
About Our Website
Q. Do I need to register at your website to avail the A2Z TRAVELS service?
Yes, you need to register on our website using mobile number. This can help you login and book a Cab instantly within less than 60 seconds!
Q. I am a registered user and have forgotten my password!
Click on Forgot Password link. A text sms with your new otp would be sent to your registered mobile number. Please enter that as your new password.You would be required to change your password immediately for security reasons.
Q. I am not able to login!
Call us at 0522 4105964 and we will try and see if we can help you. But first check if you are using the correct log in ID and the correct password.